Customer Testimonials
Carling Volvo Dealership is known for its excellent customer service and knowledgeable staff, making the car buying experience smooth and enjoyable. Their commitment to providing a wide range of high-quality Volvo vehicles, combined with a strong focus on customer satisfaction, has earned them a positive reputation among buyers. Additionally, their service department is praised for its efficiency and professionalism, ensuring that customers' cars are well-maintained and any issues are promptly addressed.
From the first conversation to waving us goodbye as we drove away in our new car, the experience at Carling Volvo and with Salma in particular was extremely positive. Salma is very knowledgeable and professional. She was always available to go over information, quick to return with answers to our questions, and worked with us to make sure we got the best possible deal. She walked us through everything and was accommodating of our busy schedule. I highly recommend dealing with Salma if you're in the market for a new car. I'd take away one star for the ... Read More Google - Jun 10, 2024
I’ve had many interactions with Steve Whittaker in sales at Carling. I understand Steve is one of the top five car salespersons in Canada for Volvo, but I can well believe he’s in the top 5 in the country across all marks. Over the years, I’ve had three Volvos and bought two from him.
Straight-talking, always polite, reasonable, honest and transparent - it is easy to deal with him with confidence. Without hesitation he has helped with a Volvo I bought elsewhere, a lease return and other service issues.
He’s knowledgeable, ethical and an advocate for his ... Read More Google - Jun 4, 2024
Great service, we’ve dealt with Steve and he’s incredibly knowledgeable.
Dan in service is always helpful, knowledgeable, and just a nice guy. Service is same day or they will let you know if they need to keep it overnight.
I just purchased my new to me Volvo S60 a week ago. I dealt with Salma Abdrllatif and could not be more pleased! The experience with her and Carling Volvo was fantastic. Salma walked me through the process, answered all of my questions and promptly answered my emails and text messages. She provided me with a thorough tour of the car upon delivery, explaining everything. She ensured I was connected to the Volvo app on my phone and that it was all working before I left. Not once did I feel rushed throughout this whole process!
If you are considering ... Read More Google - May 1, 2024
In my 5 years owning a Volvo, I have always received great service both at the reception desk and the mechanical staff.
I personally would recommend Volvo at Carling Motors, however I strongly agree that Ottawa requires another dealership to keep up with the amount of Volvo s in the area. Hopefully higher management will redirect the need for another dealership or increase the work bays to allow more availability for maintaining the vehicles in the area.
I am a recent client of Volvo Carling Motors Co. Limited and I must share the very positive experience during the process of purchasing an XC60 2020 vehicle.
I met Mr. Miles Yu, salesperson, a very patient young man who answered my many questions over a two week period. Finally on the day of the purchase of my automobile, he explained how all the different options that were included with the car. Excellent service.
I was introduced to Mackenzie, who again assisted me with questions that I had concerning my purchase of a warranty when Miles was absent.
On the day ... Read More Google - Mar 26, 2024
My experience with Steve Whittaker at Carling Volvo was exceptional! He made the transfer from my old to new lease seamless and hassle-free. He took the time to explain everything in-detail and was very patient with any questions that I had. I highly recommend working with Steve and the team at Carling Volvo.
(Translated by Google) French follows.
We had the opportunity to have a courtesy road test of the New Volvo C40 2024 with Mr Steve Whittaker. Although we arrived without an appointment, Mr Whittaker took the time to show us all features of the vehicle and provided a tailored road test. Mr Whittaker extensive knowledge of Volvo’s products was accurate and informative. Many thanks for your dedication and kindness.
We had the opportunity to have a test drive of the new 2024 Volvo C40 with Mr. Steve Whittaker. Despite the fact that we did not have an appointment, Mr. Whittaker took the ... Read More Google - Mar 20, 2024
Fantastic experience dealing with Miles Yu on the purchase of our XC60. He was patient, reasonable and incredibly knowledgeable. Thank you!
Great experience. Steve Whittaker was our sales representative and was awesome. Very professional and helpful.
I bought a new 2023 Volvo XC60 Recharge Ultimate from Carling Volvo and took delivery in August of 2023. Our Sales Rep was Miles Yu. I had a LOT of questions throughout the whole process and Miles answered them all patiently, and professionally. Miles is a terrific Sales Rep and is in a job that suits him very well. THANK YOU, Miles.
After some 17,000 kilometers, I can say that I love this car. It is perfect for my wife and I. My single visit for planned service at Carling (so far) was as expected and without delays, hiccups, or issues.
My only ... Read More Google - Feb 2, 2024
Great staff, I spoke with miles yu, he was very knowledgeable and very patient answering all of my questions, as I am not a car person so I had lots. I did not end up purchasing but he remained professional and when I’m ready to purchase I will be back to speak with him and sending anyone looking his way! Thanks for the great experience.
Had the absolute pleasure of dealing with nicholas w. He was very knowledgeable and informative with answering all of my questions. Super nice and very professional would definitely recommend and refer any customer looking to deal with a purchase of a vehicle ithrough him !
Phenomenal outstanding service from Nick at Volvo Carling motors. He was extremely knowledgeable , patient & honest.
Taylen Malloy and the Team at Carling Motors Volvo were very helpful and thoughtful during my entire purchasing experience. Taylen was caring and took the time to go over my new Volvo in detail to ensure I got to know my Volvo . I highly recommend visiting Taylen at Carling Volvo if you are interested in a new vehicle, he will definitely make sure that you will be happy and everything will be perfect.
10 out of 10!!! Salma, Reg, and Mackenzie at Carling Volvo truly exceeded our expectations during our recent purchase of the XC90 Volvo Recharge. Salma, in particular, was exceptional in addressing all our inquiries and concerns, showcasing a high level of professionalism throughout the entire process. Her expertise and dedication were evident as she thoroughly explained the vehicle's details and features, going the extra mile to ensure our needs were met.
Working seamlessly alongside Salma, the Leasing manager, Reg, and the sales manager, Mackenzie, contributed significantly to making our purchase experience smooth and enjoyable. Both Reg and Mackenzie demonstrated professionalism and ... Read More Google - Jan 11, 2024
Tried to purchase a 2023 XC90 Recharge in November 2022 from this dealership. The sales agent said their dealership only sell cars with the “Bowers & Wilkins” sound system because there is an agreement between Volvo and Bowers & Wilkins to sell a certain number of cars. The sales guy said it would take 4-6 months for this car to arrive. I said I don’t want to spend an extra $4000 to a sounds system.
I then called the Volvo head office and asked them if there is such an agreement which makes it mandates to sell the optional sound system with ... Read More Google - Dec 20, 2023
Met Miles Yu through a used vehicle posting. Purchased a 2020 Kia Sportage with only 14k kms. Miles Yu was extremely professional, courteous and yet humble. He even cleaned my old license plate covers when he pulled them off our old vehicle and installed them on our new one. Even though I wasn't buying a high end Volvo, I never would have known. Everyone there was professional and it felt like a 5 star experience. Even when picking up the new vehicle I was in and out in 30 mins. I will recommend this dealership to any one of my friends or ... Read More Google - Dec 17, 2023
I wish I remembered my salespersons name but I can't remember for the life of me, he was very informative and showed me around a v60, and provided so much info on the car off the top of his head, I would recommend buying a volvo from these people
I had an outstanding experience purchasing a vehicle from Carling Volvo with the assistance of Etienne and Salma. Their customer service was exceptional, and they made the entire process seamless. I highly recommend Carling Volvo for their top-notch service and expertise.
Spoke with Service Manager regarding a warranty issue on our Volvo XC60 brakes and rotors, less than 10 months of wear and the rotors were rusted and scared. Vehicle is parked inside and driven daily in short distances nothing erractic or hard (everyday use).
Told Volvo won't honor their warranty as the "scaring" was at fault...WHAT? Because of faulty pads and bad rotors they won't cover THEIR OWN shoddy product and work.
Service manager (Rick) won't offer to cover either.
Will NEVER buy or use their company again. I will use a local garage who ... Read More DealerRater - Nov 3, 2023
Extremely happy with the buying experience here. I've had a lot of bad luck with dealerships in this city and I'm now a Volvo customer for life. Salma did an excellent job and I couldn't recommend her enough.
Blair the Fixed Ops Manager was very helpful with a difficult situation.
Amazing customer service by Roger Howell and his team! 100% recommend Volvo at Carling Motors to everyone!
My wife and I purchased a 2019 XC-90 at Carling Motors in July. It was a five-star experience from start to finish. Taylen Molloy, the Sales Consultant was knowledgeable and helpful. When we picked up the car several days later, Martin Bourgeois, the Technician, had addressed all outstanding issues, plus the car had been immaculately detailed. It was honestly like new. The personable General Manager, Roger Howell, steered the ship through the whole process, as only an ex-Newfoundlander could. He deserves special acknowledgement and recognition as a leader whose personal values permeate his entire team. Thanks to all!
Great service
Very helpful and friendly informed me of my options made suggestions that I found helpful. I was really happy with the service Craig and his advisory team provided. They went above and beyond I will continue to bring my car to be serviced here.
Very professional , no pressure approach.
Could do with more staff in service and more phone lines. Doing the best that they can with their current situation i believe. Appreciate it.
Craig was really courteous and helpful, and the staff were kind
I've been a service customer there for many years, but lately the quality has gone way down. Not happy with either the service or sales department .
What a great experiences. The sales representative Miles was very patient and very welcoming. He took a lot of time to explain to me about the car and trying to find the best deal that suits my need. Thank you so much. I would highly recommend this dealer for CPO Volvo as they pretty much give the best deal on the East Coast.
Just had a great buying experience with Carling Motors. Late on a Sunday afternoon after car shopping all day we spotted what looked like a fantastic offer on their website. Sent a email and promptly received a response from Brandon Anderson, raced down, test drove, and were convinced it was the right car for us. Brandon expertly helped us through the buying cycles and efficiently managed our many requests. Within 24 hours we'd purchased the car we were looking for! Amazing support from Brandon and the Carling Motors team. Cheers!
Turnover was ok
Very polite. Met all promises.
Great experience trading in my car for a “nused” Volvo with Miles Yu, R Shankar and Roger Howell. A great , efficient team that made buying a car ENJOYABLE .
Just bought my first Volvo SUV from Carling Volvo earlier this month. The buying process was very smooth, and the sale associate Miles Yu was very helpful and patient during the entire buying process. He helped us choose different models (with test driving for each of them), and also spent a lot of time on answering the questions and showing us various detailed features of the car. Overall this purchase expreience was very good 🙂
Honestly, Volvo Carling shocked me. They were professional, knowledgeable, and their customer service was impeccable. We shopped many different brands and Volvo’s service certainly outbeat all others. A special thanks to Steve who was great to deal with. - Pam & JP
Fantastic shopping experience. Steve W. was a pleasure to deal with and really appreciated his consultative approach with absolutely no pressure tactics.
Carling Motors Volvo dealership in Ottawa gave me excellent service. Miles Yu, a Sales Representative, allowed me to drive the Volvo to our new condo to make sure it would fit in our tight parking spot. He was exceedingly helpful with all my questions. I highly recommend this dealership and in particular, Miles Yu.
Jason gave us an excellent service. Thank you for your help
I was shopping for an SUV for my wife and it came down to Audi and Volvo. I’ve had two Audi‘s in the span of my driving history and thought we would be getting a third. But after visiting carling Volvo there was numerous things that I could not ignore that just made sense by going with the Volvo. The first is the service. Nick was a great ambassador of the brand and had lots of insights as to why this car made sense for us. The warranty is incredible for a luxury vehicle. And the financing rates ... Read More Google - Jul 31, 2022
Miles helped me with my purchase and I am very happy with it! He showed me passion and care through out the process and he showed me different cars so I can be 6’4 and still comfortable in a car. The managers at the dealership are nice and helpful and also accommodating. I’ll recommend Miles and Carling Volvo to my friends and family!
Miles did an exceptional job!!! I can’t be happier with my purchase!!! From the first time I walked into the door, he has shown me exceptional respect and professionalism, and he was extremely accommodating to my schedule. We were there 4 times trying different vehicles and Miles was very patient and helpful, answering my questions and showing me different features. Everybody there at Carling Volvo was nice and helpful. I’ll definitely go back for another car in the future.
I had a great experience buying my first Volvo. I went in with a list of preferences, and their sales team ensured I found a model that met my needs while adhering to my colour and interior preferences. I felt that the moment I walked in, they took me seriously and even offered me a coffee. After several experiences at other comparable brands, I felt most comfortable with this dealership, and it ultimately contributed to me buying my vehicle the same day I walked in. A month later, I couldn't be happier and feel I can reach out any ... Read More Google - Jun 30, 2022
They know their business Volvo for life
I bought my Volvo xc40 from Carling Volvo and had a great experience from test drive to delivery, I was kept in the loop on what was going on throughout the process and was dealt with fairly. I enjoy my Volvo and would recommend Carling Volvo to others looking for a Volvo.
Brandon Anderson made my car shopping experience at Carling Volvo a pleasurable one! His friendly, patient and helpful demeanour was the reason I chose this dealership and got me behind the wheel of an XC90 again! I would highly recommend Brandon in assisting you with your next vehicle purchase! I look forward to dealing with Brandon again in the future! Thank you!
This is our first Volvo and the experience was awesome, they helped us through all the steps. we have a minor inconvenience though, however it was nothing that one more day couldn't fix. I would recommend Carling Motors of course.
Brandon Anderson helped us purchase our new Volvo and we couldn’t be happier with the experience. He made it very easy, simple and a no pressure situation. We will continue our relationship throughout our Volvo ownership journey.
I had my car fixed here through my insurance company. The repairs on my bumper were great but sadly my vehicle was returned back to me with the radio not working properly. Insurance told me to bring it back to the collision centre and I worked with the manager Steve to get it resolved. Steve and his staff were so professional and handled everything to make sure my car was fixed and even made sure that insurance covered everything so I did not have to pay out of pocket (as the Mazda service department was trying to tell me i ... Read More Google - Mar 1, 2022
Amazing experience. The sales executive(s) were amazing. Brandon Anderson and Steve Whitaker were very cordial and amazingly professional. They were the best and the main reason that I bought a volvo. They get a fantastic rating from me and Brandon went above and beyond to make sure we had an excellent experience. He was courteous, amazing and joy to work with. I definitely recommend this team for the future purchases and they know how to value a customer. Kudos and way to go.
We just bought a brand new Vovlo XC40. I have never seen such good service in a dealership. They made a lot of research to get the model we wanted and made sure we get it before my birthday. We were in constant contact for updates on the delivery. For any questions, I'll make sure to call them again. Little shout out to Brandon Anderson for his amazing work. LOVED the experience!!!
Sales manager Etienne and sales associate Brandon really went above and beyond to facilitate my experience of a lease return and into the seat of a new vehicle. Volvo purchase experience at Volvo Carling is 100% positive. Looking forward to a long relationship with you guys.
Paul from the service desk at Volvo is great. Very helpful . He’ll take care of you
I had gotten my car serviced at Carling Motors Collision Centre. Alex Lara was the person who looked after my car. They provided a great experience with prompt service and very friendly. They were a pleasure to work with as they were knowledgeable, accommodating and takes the time to explain the services. I would highly recommended. Overall, excellent service! Many thanks again!
(Translated by Google) Very nice experience at this dealership, everyone was attentive and very friendly! Especially a big thank you to Taylen! Due to the pandemic and the urgent need to receive our vehicle we had to take what was in stock elsewhere. We intend to revisit this dealership for our future purchase!!
(Original)
Très belle expérience dans ce concessionnaire, tout le monde était à l’écoute et très sympa! Surtout un gros merci à Taylen! Du a la pandémie et au besoin urgent de recevoir notre véhicule on a du prendre ce qui était en stock ... Read More Google - Jan 16, 2022
Purchased a new car recently, the sales staff were friendly, helpful, and great to deal with.We never felt pressured at any point. We did experience an unexpected issue with the sale, but the sales manager and team went beyond our expectations to correct it. We very rarely provide a review, but this buying experience left us wanting to let others know what a great team this is. Thanks Carling Motors!
Many of us hate the process of buying cars - I decided to get a Volvo from Carling Motors Volvo. What a surprise! Met Brandon A. who we had previously contacted by email. He was simply an absolute pleasure to deal/interact with. He is down to earth and just seemed so honest and understanding. He made the whole process devoid of the usual unpleasantness that I have experienced in past years and at other dealerships. If you are interested in a Volvo, I highly recommend you drop in and see Brandon A. Whether or not you buy a car, ... Read More Google - Oct 14, 2021
This was an amazing shopping experience. To be honest, in the past, I have always asked my husband to find the car, negotiate the deal, do all the things, because, well, it has always been so painful, stressful and at times downright disrespectful as a woman consumer. But this purchase I committed to doing it myself. And am I ever glad I did. Buying my new car with Jason Little at Carling Volvo was the EXACT opposite of past experiences. It was happy, fun, stress free, educational, respectful and easy! No smoke and mirrors, no games, full disclosure. Simple amazing! ... Read More Google - Sep 16, 2021
This is an update of the review I did two years ago when I bought my first Volvo. Due to unforeseen circumstances I decided to return my lease and get another car. Etienne, Nicholas and Reg took such good care of me, they got everything done quickly and efficiently and gave me a great deal. 10 out of 10 would go there again and would send people I care about. The dealership experience is usually awful but not here.
Below is my original review. The gray one is the old Volvo, the white one is the new one.
I've bought a ... Read More Google - Sep 4, 2021
I have on several occasions now been very impressed with Susie in the Parts Dept. She always triple checks all the information to ensure I get the right part. She also asks if any other related parts are required such bolts, clamps , gaskets etc..... On top of all that she is pleasant to deal with. Thanks Susie!
I had a fantastic experience purchasing a XC90. My lease recently expired for a BMW 330e and I was in the market for a premium SUV. The staff at the Carling Volvo dealership were friendly, professional, and knowledgeable. After test driving the XC90, I was set on getting it. Roger, the GM, made the entire purchasing process seamless. A nice personal touch I would like to highlight is Roger picking me up from the BMW dealership and driving me to the Volvo one and handing me the keys himself - customer service like that is rare these days! 5/5.
Great service as usual! Very knowledgeable techs and prompt friendly service advisors.
Outstanding customer service at the Carling Motors dealership. Every member of their sales team made the leasing process incredibly seamless - the turn around time to drive a car off the lot was incredibly quick. Highly recommend this dealership.
Bought a used XC60 last month from Carling after many weeks of looking and talking to many different sales persons. By far the best deal and the best sales experience was at Carling. The sales person Etienne Bercier was straight forward, knowledgeable and easy to deal with. If you are in the market for a Volvo do yourself a favour, call Carling and ask for Etienne.
Greatest dealership in Ottawa amazing people excellent service!
It gives me great pleasure to highly recommend salesperson Jason Little who we found to be a consummate professional. Jason was extremely knowledgeable about each of the the products purchased, responded to all verbal and written queries respectfully and promptly and applied absolutely no pressure when considering our choices. Jason is an inspired ambassador for Carling Volvo and comes very highly recommended! A.L. Wright
Great interaction 👍and customer service 👏
Was greeted with open arms when I arrived at Volvo. Only going in to test drive an XC60 and the drive was phenomenal. Being loyal BMW owner for many years maybe a change was needed. And sure enough I left happily with a brand new Volvo XC60. Thanks to everyone including Jason at Volvo.
It gives me great pleasure to be able to leave this 5 star review for Carling Volvo and in particular to Brandon Anderson, Nick Wetherall and Jason Little.
Brandon was our Sales Consultant and an absolute pleasure to deal with. During the current pandemic situation, it can be difficult to purchase a new vehicle, yet with Brandon's guidance, information and patience, it was a smooth and enjoyable transaction for us. I would like to give a special thanks as well to Nick Wetherall and Jason Little, as both were equally amazing to communicate with.
We are now enjoying our new ... Read More Google - Mar 30, 2021
Just wanted to give a shout out to sales associate Brandon Anderson. He worked with me very closely on the potential purchase of an XC 40 Recharge and even though we ended up going with a different vehicle I wanted to acknowledge Brandon's hard work and fantastic customer service. Much appreciated Brandon!
Excellent customer service. Great pricing. Never felt like I was being pressured or taken advantage of. Highly recommend!
Took in to “look at the problem” service department decided it was not a problem. Very satisfied with the service and the care I received.
I was a client of the neighbor Carling Mazda, last 3 cars were Cx-5. Always been very pleased with the service. We decided it was time for an upgrade. All I can say so far, the service has been great at Carling Volvo, same continuity of my experience of last 6 years. Brandon Anderson was a pleasure to deal with, very attentive to what I wanted and made sure I was satisfied. He was patient with me and answered all my questions. I have not dealt with the service department yet, but I have no fear the service will be as I ... Read More Google - Feb 20, 2021
From the moment I called to book an appointment to the moment I left the dealership with my new Volvo, my experience at Carling Volvo was amazing. Jason Little took his time explaining every option, every offer, and every detail about my chosen car. He's a great salesman! And, Nicolas from finance helped me work through all the paperwork. The car was ready as promised for pick-up at the scheduled time. The atmosphere was friendly and inviting.
Dealt with Frank from the service department this morning. By far the best Volvo Service Advisor in Ottawa. Answered my questions to full clarity and seemed very enthusiastic over the phone, something lacking in most Ottawa dealerships. Thank You again Frank!
Not happy with either the service or sales department when the car broke on the 3rd of ownership. Un-driveable at this time. Volvo XC60 Hybrid T8 Inception and on the 3rd day the wipers don't work, the turn signals don't work, and the 12V system is non-operational. For a very safe vehicle this is unacceptable. Several calls to the dealership and still no reply, on lunch or away from the office and the vehicle is un-driveable. NOT happy with any of this experience so far. I will update this IF the dealership steps up their game.
I brought my CX-5 in for repairs after it was broken into through an insurance claim. They did an amazing job with the repairs, kept me updated throughout, very friendly staff in the bodyshop, and got my car back to me quicker than I thought. Overall I would recommend to anyone to bring their car there if they need repairs. I didn't buy my car at Carling Mazda but after this experience I will definitely visit them the next time I'm in the market for a new one.