Customer Testimonials

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Google Sep 16, 2021

This was an amazing shopping experience. To be honest, in the past, I have always asked my husband to find the car, negotiate the deal, do all the things, because, well, it has always been so painful, stressful and at times downright disrespectful as a woman consumer. But this purchase I committed to doing it myself. And am I ever glad I did. Buying my new car with Jason Little at Carling Volvo was the EXACT opposite of past experiences. It was happy, fun, stress free, educational, respectful and easy! No smoke and mirrors, no games, full disclosure. Simple amazing! ...

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Google Sep 4, 2021

I've bought a lot of cars over the years but shopping for a Volvo was the best experience. The atmosphere was relaxed and comfortable, no predatory salespeople, zero pressure, but as soon as I made up my mind they moved into high gear to make it happen for me. Jason and Nicholas, you did all the hard work to make this happen for me and I thank you from the bottom of my heart. Thanks as well to the used vehicle manager who gave me more than a fair price for my trade. This is my first Volvo but ...

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Google Aug 23, 2021

I have on several occasions now been very impressed with Susie in the Parts Dept. She always triple checks all the information to ensure I get the right part. She also asks if any other related parts are required such bolts, clamps , gaskets etc..... On top of all that she is pleasant to deal with. Thanks Susie!

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Google Aug 8, 2021

I had a fantastic experience purchasing a XC90. My lease recently expired for a BMW 330e and I was in the market for a premium SUV. The staff at the Carling Volvo dealership were friendly, professional, and knowledgeable. After test driving the XC90, I was set on getting it. Roger, the GM, made the entire purchasing process seamless. A nice personal touch I would like to highlight is Roger picking me up from the BMW dealership and driving me to the Volvo one and handing me the keys himself - customer service like that is rare these days! 5/5.

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Google Jul 15, 2021

Great service as usual! Very knowledgeable techs and prompt friendly service advisors.

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Google Jul 7, 2021

Outstanding customer service at the Carling Motors dealership. Every member of their sales team made the leasing process incredibly seamless - the turn around time to drive a car off the lot was incredibly quick. Highly recommend this dealership.

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DealerRater Jul 1, 2021

Bought a used XC60 last month from Carling after many weeks of looking and talking to many different sales persons. By far the best deal and the best sales experience was at Carling. The sales person Etienne Bercier was straight forward, knowledgeable and easy to deal with. If you are in the market for a Volvo do yourself a favour, call Carling and ask for Etienne.

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Google Jun 24, 2021

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Google Jun 23, 2021

Greatest dealership in Ottawa amazing people excellent service!

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Google Jun 10, 2021

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Google Jun 9, 2021

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Google Jun 7, 2021

It gives me great pleasure to highly recommend salesperson Jason Little who we found to be a consummate professional. Jason was extremely knowledgeable about each of the the products purchased, responded to all verbal and written queries respectfully and promptly and applied absolutely no pressure when considering our choices. Jason is an inspired ambassador for Carling Volvo and comes very highly recommended! A.L. Wright

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Google May 25, 2021

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Google May 16, 2021

Great interaction 👍and customer service 👏

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Google May 15, 2021

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Google Apr 2, 2021

Was greeted with open arms when I arrived at Volvo. Only going in to test drive an XC60 and the drive was phenomenal. Being loyal BMW owner for many years maybe a change was needed. And sure enough I left happily with a brand new Volvo XC60. Thanks to everyone including Jason at Volvo.

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Google Mar 30, 2021

It gives me great pleasure to be able to leave this 5 star review for Carling Volvo and in particular to Brandon Anderson, Nick Wetherall and Jason Little. Brandon was our Sales Consultant and an absolute pleasure to deal with. During the current pandemic situation, it can be difficult to purchase a new vehicle, yet with Brandon's guidance, information and patience, it was a smooth and enjoyable transaction for us. I would like to give a special thanks as well to Nick Wetherall and Jason Little, as both were equally amazing to communicate with. We are now enjoying our new ...

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Google Mar 23, 2021

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Google Mar 18, 2021

Just wanted to give a shout out to sales associate Brandon Anderson. He worked with me very closely on the potential purchase of an XC 40 Recharge and even though we ended up going with a different vehicle I wanted to acknowledge Brandon's hard work and fantastic customer service. Much appreciated Brandon!

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Google Mar 13, 2021

Excellent customer service. Great pricing. Never felt like I was being pressured or taken advantage of. Highly recommend!

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DealerRater Mar 11, 2021

Took in to “look at the problem” service department decided it was not a problem. Very satisfied with the service and the care I received.

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Google Feb 20, 2021

I was a client of the neighbor Carling Mazda, last 3 cars were Cx-5. Always been very pleased with the service. We decided it was time for an upgrade. All I can say so far, the service has been great at Carling Volvo, same continuity of my experience of last 6 years. Brandon Anderson was a pleasure to deal with, very attentive to what I wanted and made sure I was satisfied. He was patient with me and answered all my questions. I have not dealt with the service department yet, but I have no fear the service will be as I ...

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Google Feb 10, 2021

From the moment I called to book an appointment to the moment I left the dealership with my new Volvo, my experience at Carling Volvo was amazing. Jason Little took his time explaining every option, every offer, and every detail about my chosen car. He's a great salesman! And, Nicolas from finance helped me work through all the paperwork. The car was ready as promised for pick-up at the scheduled time. The atmosphere was friendly and inviting.

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Google Jan 22, 2021

Dealt with Frank from the service department this morning. By far the best Volvo Service Advisor in Ottawa. Answered my questions to full clarity and seemed very enthusiastic over the phone, something lacking in most Ottawa dealerships. Thank You again Frank!

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Google Jan 1, 2021

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Google Dec 15, 2020

I recently had the pleasure of purchasing my first Volvo automobile at Carling Volvo, and I had such a memorable experience that I must share it. I have purchased a variety of different vehicles from various dealerships across the city over the years and none of them stand out as much as this one. From the first moment that I walked in to test drive my Volvo, Steve Whittaker kindly welcomed me inside and made me feel right at home. He had my vehicle running and parked directly in front of the main entrance prior to my arrival, ready for ...

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Google Dec 4, 2020

I brought my CX-5 in for repairs after it was broken into through an insurance claim. They did an amazing job with the repairs, kept me updated throughout, very friendly staff in the bodyshop, and got my car back to me quicker than I thought. Overall I would recommend to anyone to bring their car there if they need repairs. I didn't buy my car at Carling Mazda but after this experience I will definitely visit them the next time I'm in the market for a new one.

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Google Nov 26, 2020

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Google Nov 6, 2020

My recent service experience at Carling Motors Volvo was precisely what I have come to expect from this dealership: nothing short of excellent! Notwithstanding a serious reluctance to travel anywhere at all during this crisis, I drove to Ottawa from Toronto specifically to have my car serviced at this dealership, rather than any other Volvo dealership closer to my main residence in Toronto. What motivates this level of customer loyalty? In a word, trust. In the 3 years that I have had my XC 60 serviced at Carling Motors, Dan and his team have earned my trust not only by virtue of ...

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Google Nov 6, 2020

Jason and blake were very friendly. After a bad experience with audi we came here and weren’t sure what to expect. Jason was very polite and explained the car features and asked us to take it for a long drive. He didn’t force us to make any decisions but asked us to consider options. He was in constant touch and answered my questions politely. When we had concerns about a high downpayment requirement that audi had demanded, we spoke to blake who calmed us down and explained the process. He was very professional and honest in explaining how ...

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Google Oct 12, 2020

Have been buying and servicing mine and my family Mazdas here for well over 30 years. The sales are as good as any place I've bought a car from (bought 2 personally from here) and service is similar. I've found that the 'DNA' of the Carling Motors group to be similar between Carling Mazda, Volvo and Star Motors, which is overall trustworthy. I'd recommend them for both the quality of their service and reasonable sales without being particularly high pressure and overall experience.

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Google Aug 21, 2020

Were greeted professionally by their sale rep. Nathan was super friendly, informative, and patient. Will 100% come back to get the xc40 recharge from this dealership once it comes out.

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Google Aug 6, 2020

I own a 2017 V60 that I purchased at Carling Volvo and have been very happy with the service staff. Very helpful and accommodating. Would highly recommend this as a place to buy and service a car.

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Google Jul 15, 2020

Great experience from start to end. Friendly staff.

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Facebook Jul 9, 2020

Thank you so much to the Carling Volvo service and parts department! Traveling home from Ottawa, had a minor electrical glitch today and contacted them close to closing time. They went above and beyond the call of duty on this very hot day to address my concerns and to get me on my way safely. Love my Volvo! Love Carling Volvo!😊🇨🇦👍

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Google Mar 18, 2020

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Google Mar 4, 2020

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Google Mar 3, 2020

I had an exceptional experience with all of the staff at this location. Steve was my salesperson. He is extremely knowledgeable and has a very good way of passing along just the right amount of information. Everyone there went out of their way to make the sale as easy as possible.

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Google Mar 3, 2020

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Google Feb 15, 2020

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Google Jan 28, 2020

A big thank you to Doug Ellaschuk and Carling Volvo for their excellent customer service and professionalism. As a customer who lives too far away to stop in and visit the dealership for my initial inquiries... I was very pleased with the prompt and courteous service offered by Doug and the Carling Volvo team. I highly recommended anyone considering a Volvo to take the time to visit/call Carling Volvo ... and be sure to ask for Doug. Sincerely, Brad Hopper Belleville, Ont.

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Google Jan 22, 2020

Had a great experience purchasing my first Volvo. The Carling Volvo team helped me get the vehicle that what I wanted at the price that I wanted. Overall great experience. Nathan is awesome and knows his Volvo vehicles.

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Google Jan 16, 2020

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Google Jan 16, 2020

If you have a Volvo, this is the place to get it serviced!!! Second to none. Just great service, what you'd expect.

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Google Jan 14, 2020

Friendly staff

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Google Dec 24, 2019

Nathan and Steve the BEST sales people i've ever dealt with! Made the whole car buying experience easy and stress-free! Highly recommend them if you are looking at Volvos

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Google Dec 3, 2019

I have bought one pre owned car from this dealership (Mazda) , I used to service my Mazda with the other side of the shop now I service my Volvo there. Service side of things is very good. Yes getting them on the phone is an impossible task thank God I work a cross the road so I just show up there. The service advisors are great never trying to push any sales on me and know everything there's to know about my car. Sales side of things is a bit different. I wanted to buy a car off them ...

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Google Nov 17, 2019

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Google Oct 22, 2019

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Google Oct 11, 2019

October 9, 2019 I was at Carling Motors to replace coolant system as service campaign S29846 and R29936).Service advisor Paul Gauthier explain detail of this service as well how long it will take to finish this work. Because I couldn't wait so long, he provided me courtesy vehicle - brand new 2020 XC90, so I was able to do my daily trips this day. And when I came back next morning my car was ready, and in addition to scheduling service software was also upgraded (installed new control modules).Thank you for excellent work, Paul.

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Google Oct 10, 2019

Still under construction

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Google Oct 2, 2019

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Google Sep 12, 2019

Excellent service team from beginning to end. Won't single out anyone in particular, it wouldn't be right for the ones that work behind the scenes!

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Google Aug 27, 2019

Edi looked after us promptly and help guide our purchase without being pushy or trying to bully you into a sale like some other places I visited. Highly recommend going to Edi for any auto purchase.

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Google Aug 14, 2019

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Google Aug 9, 2019

Excellent Service..!! Took my 2005 Volvo S40 for the first time at Carling Volvo and right from the moment you step in everyone was very friendly and welcoming, Dan and Paul were extremely helpful and answered all my queries. My car was diagnosed precisely to the point and only the needed components replaced (No up selling of extra service or un-necessary parts). Rick the shuttle driver for pick up and drop-off was cool and friendly. Very pleasant experience would definitely recommend Carling Volvo.

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Google Jul 25, 2019

(Translated by Google) We received excellent service at Carling Volvo Following the explosion of my tire on the 50, visiting Ottawa. They put a new tire on us and everyone we met was lovely and helpful a big thank you! (Original) Nous avons reçu un excellent service chez Carling Volvo Suite à l'explosion de mon pneu sur la 50, en visite à Ottawa. Ils nous ont installé un nouveau pneu et toutes les personnes rencontrées ont été charmantes et efficaces un gros merci !

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Google Jul 20, 2019

Even though they are under construction the sales staff go out of their way to make you feel comfortable. no pressure or tactics at all.

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Google Jul 11, 2019

Great buying and delivery experience with the Team at Carling Motors Mazda. Picked up our CX-9 last night. Edi looked after us very well, right from the moment we contacted them weeks back. He worked hard to earn our business and provided a thorough walkthrough at delivery. Definitely encourage you to check them out if you're in the market for a new vehicle.

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Google Jul 9, 2019

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Google Jun 6, 2019

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Google May 1, 2019

A big thank you to Carling Motors for the excellent service and workmanship to restore my Volvo C30. The car was involved in an accident with enough damage that the Insurance company wanted to write it off. Special thanks to Rick Bleackley for his invaluable advice on how to best work with the Insurance Company to put the car back on the road. Great work.

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Google Apr 27, 2019

The dealership is under construction, so no show models on display, but Bob provided us with genuine and caring service.

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Google Apr 18, 2019

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Google Apr 4, 2019

Was a customer over at St. Laurent and was extremely unhappy with the level of service. Carling location was able to promptly schedule me for recall appointment. Additionally, once I arrived, the identified a second recall that St Laurent had failed to tell me about but I had brought the vehicle in for service issues related to the recall. Lastly, the service guys were able to diagnose a brake issue that was covered under warranty. To top everything off my car was washed! 1000x better than St. Laurent. Good work guys and I will continue to bring my Volvo back ...

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Google Mar 29, 2019

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Google Mar 10, 2019

I had a 2008 Mazda 3 with over half a million kilometres on it. When I brought it to other auto shops for repair everyone thought I was crazy for continuing to keep the car running. I brought it to the parts shop at Carling Mazda and the team was so excited about the car and were completely on board with helping me to keep it running! Unfortunately the car was in a fender bender so I called Carling Mazda and they were so great, they sent me a tow truck right away and explained the full process to me, including what ...

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Google Mar 8, 2019

(Translated by Google) First time for an exploratory visit to the Service: welcome and Dan replied to all my explanations. Next visit will be for a first interview on the vehicle. (Original) Première fois pour une visite exploratoire au Service: bon accueil et Dan a répondu ã toutes mes explications. Prochaine visite sera pour un premier entretien sur le véhicule.

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Google Jan 27, 2019

Super friendly staff. Very informative.

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Google Oct 25, 2018

We love our XC60 and although we had a few issues like squeaky brakes and seat belt light lighting up when no one in passenger side seat, Carling Volvo took care of it quickly and professionally. We still have a rattle in our dash since we got the car in April which no one seems to be able to figure out but other than that the car is wonderful. Dan in service is wonderful and Bob Connor was our sales guy and he was and is fantastic.

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Google Oct 20, 2018

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Google Oct 7, 2018

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Google Aug 15, 2018

Great service. Ask for Dan - he's awesome.

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Facebook Jun 17, 2018

Stopped by here today and was greeted with enthusiasm by Michael Potts Not ready from my current lease until next year but pleased that he was so attentive and no nonsense Will definitely consider this dealership just from that 15 minute experience Thanks Michael Great job Much better than the east end folks

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Google Jun 14, 2018

(Translated by Google) Exceptional service (Original) Service exceptionnel

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Google Jun 8, 2018

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Google Jun 3, 2018

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Google May 27, 2018

Service staff very honest. Bought a used car of a former customer of theirs who passed away, they were very helpful with the maintenance records while keeping all the information related to the previous owner confidential (the way it should be), I went asking for advice on repairs I openly said I would be performing with them, yet they gave me very honest advice that saved me a good chunk of money and more importantly time, as they convinced me not to replace certain parts that never fail on a car like mine. I will consider them certainly for buying ...

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Google May 6, 2018

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Google Apr 18, 2018

(Translated by Google) Very good fast and on time service. Take the time to listen to yourself and solve the problems (Original) Très bon service rapide et à l'heure. Prennent le temps de t'écouter et de résoudre les problèmes

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DealerRater Apr 18, 2018

Every visit I have been satisfied, friendly staff, I don’t wait for nothing, they tale Time to explain what they have to fix and repair

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Google Mar 25, 2018

Friendly helpful staff. Love working with them even 3 years into owning my Volvo.

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Google Mar 17, 2018

Very knowledgeable staff

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Google Jan 18, 2018

They are quick to repair. But you might wait a month for an appointment. They gave got communication during the process. There's usually 1or 2 extra things wrong that I couldn't detect prior to bringing it in, which makes me skeptical. But they ask before going ahead with it.

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Google Jan 4, 2018

Punctual and great shuttle service.

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DealerRater Aug 4, 2017

I have been a customer at Carling Motors Mazda for 7 years. Al Greer has been the best in terms of service and advice. Thank you

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DealerRater Apr 15, 2017

Very positive experience with both sales and service. Service is very customer focused. Satisfaction is given a high priority by the staff. Everything is well explained and communicated.

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DealerRater Mar 22, 2017

As one of the regular service customers at Carling Volvo (1622 Carling Avenue, Ottawa, ON K2A 1C5), I wanted to yet again thank your service management team staff for the consistent and outstanding service levels they provided me at the beginning of the 2017. Carling Volvo service management team, I want to tell you that your great customer service is highly appreciated! Thank you!

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DealerRater May 5, 2016

We bought our first Volvo from Carling Motors 12 year ago. It has been an incredible car - shuttling two competitive-sports teenagers all over the province - and now has over 350,000 Kms on it. As one might imagine, we have had quite a number of service appointments over the years. I have tried other garages/dealers but always come back to Carling Motors. Dan and Cliff are fantastic as is Paul, the Manager. I often wait for my car but in the event that I am not able to stay, the shuttle drivers have always been friendly and helpful. We like ...

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